Opening the door to a terraced house in Perniö on Christmas Eve
It is Christmas Eve 24.12.2018 and the time is 16.09. In Perniö, less than an hour's drive from Turku, a family was returning home from an outdoor trip. They were thinking of moving on to a quiet Christmas celebration after a bit of a night out. However, at the door they discovered that no one had remembered to take their keys. A slight panic set in, as it was quite cold outside. The phones were also inside the house. The father of the family tried to find a way to get in while the mother tried to call a locksmith from a neighbour's phone. There was no answer, everyone seemed to be out for Christmas.
To her delight, the mother of the family was able to reach a man at the 24 Center customer service desk. A light came on in her eyes when the customer service representative promised a locksmith would be there to open the door within the hour. The family members did their best to keep warm, and after a while the locksmith's van pulled into the driveway and the happy fitter jumped out. It wasn't long before the door was open. The locksmith wished a peaceful Christmas and left. At 17.01, the family was in the warmth of their home to celebrate Christmas.
24 Center's invoice to the customer was:
Service car allowance: €69
Work contribution on public holidays: €594
Materials: €226.27
Total: €889.27 incl. VAT 24%
Feedback from the family was very happy with the service they received, "Really good service and easy, really good service and a guy who enjoys his job, we all felt really good about the guy. We had a great time, really enjoyed the service and we all enjoyed it very much. Our Christmas was saved by opening the door. I couldn't think of anything else to improve, it was already so good." On a scale of 1 to 5, both the customer service representative and the installer scored a 5.