Media Kit
All it takes is one call to
- because getting help should be easy
24/7 on-call building services support. 24 Center connects the need for building services assistance with the person who needs it, quickly and easily. With an innovative platform, app and unique service process, we offer the fastest response time on the market and the most advanced customer experience in the industry.
Quick links
How does the 24 Center work?
In the event of a technical problem, the customer calls 24 Center.
The customer service representative receives the order and forwards the work. The platform finds the closest available professional to the customer.
24 Center's partner company receives the task on the partner app and calls the customer.
Extracts from customer feedback
"The customer service representative is friendly, professional and knowledgeable. My previous plumber had left me stranded and it was a relief to find that help was available."
The job was done in 2 working days, even though they said there was no rush. In the comparison offer for the same job, the installer called 31 days after the order was placed !!!!
The project involved the installation of two luminaires in my 91-year-old mother's apartment in Porvoo. The whole service process went very smoothly from my first call to the completion of the order. The customer service was very friendly from the first contact to the last. The customer service representative showed good professionalism by being able to give an offer already during the call. It was a small job, but the speed of the quote eliminated the need to call elsewhere.
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Media contacts
Joe Pinomaa
CEO
+358 40 196 6396
[email protected]
FIN & ENG
Jens Haug
Team Leader, Norway
+47 455 00 977
[email protected]
NO & ENG
Tommy Ekhorn
Operations Manager, Sweden
+46 73 42 25 398
[email protected]
SWE & ENG
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24 Center in brief
We want to solve building services problems quickly and reliably, regardless of time and place. One call is enough.
The most innovative and unique service concept in the industry prevents damage from escalating and sends the fastest technician to the scene. 24 Center customer service representatives are on call every day of the year and respond quickly to calls. After a needs assessment, clear pricing criteria for the work are communicated. 24 Center is the customer's sole contractor and the work is performed by a partner in the area. Once an order has been placed, the customer can have a professional on site in as little as 15 minutes. *
24 Center makes it easy to get help - even for non-urgent jobs
The work is not always an emergency job and professionals can also be booked in advance at a time that suits you. This makes it easy to get the job done without the hassle of searching for and competing with alternative service providers. At the same time, you avoid having to coordinate the scheduling of the work. Through 24 Center, you can also order a professional to come to the site without any rush, at a time that suits you, not when it suits the installer or when you have time off in your calendar.
(*Based on initial feedback, 11% have received help within 15 minutes, more than 70% in less than 2 hours)
We help you find the nearest professional on call.
One call is enough!
Help for all your HVAC challenges
Plumber
Electrician
Locksmith
Suction car
High power vacuuming
Automation
Specialist cleaning
Refrigerator
Glass
Fire safety
Contact us
You can contact us conveniently by phone, email and on our website. contact form on our website.
Needs assessment
We will respond to your call immediately and carry out an assessment of your needs so that you can get the help you need.
Processing the mandate
Our platform will search for a free local professional near you. You will receive a text message the contact details of our partner once he has accepted the assignment.
Execution of the mandate
You will be contacted immediately by our partner to arrange the work and more detailed practical arrangements. details and timetable. Our partner will manage the work from start to finish, at your service.
Billing
We will send you an invoice within 10 days of completion. You have 14 days to pay the invoice. You can pay by any payment method you choose (bank transfer, online payment, credit card payment, mobile payment, instalment payment).
Service development
We will send you a customer feedback survey after your order to help us improve our services. We value a monthly GoGift super gift card of €50 among those who respond to the survey.
Request for clarification
Did we fail to meet your expectations? Share your experience with us using the feedback form or [email protected] / [email protected]. We will process your request for clarification as quickly as possible to correct our mistake.
Customer satisfaction
After processing your request for clarification, we will send you a new customer feedback survey to ensure the best possible customer experience. We will improve our services based on your feedback.
Leave a contact request!
We will contact you as soon as possible.
Frequently asked questions about
24 Center
What is 24 Center?
24 Center is a real estate technology services on-call centre that provides a high quality service for real estate technology services problems regardless of time and place. Customers can get help with one call for both urgent emergencies and non-urgent day-to-day work.
Where is the 24 Center located?
24 Center is located at Robert Huberintie 3 in Vantaa, Finland. From one office, 24 Center serves the whole of Finland for building services problems. In addition to Finland, 24 Center operates in Sweden and Norway. 24 Center is a 100% Finnish company and service innovation.
What is the role of the 24 Center?
24 Center will arrange for the work ordered by the customer to be carried out by the real estate technology services professional who can be on site at the time the customer wants.
What work is eligible for the household allowance?
You can claim a household allowance for maintenance and renovation work in your home or leisure home. These include renovations to your kitchen, bathroom, other rooms or the sauna in a detached house. Electrical, plumbing and cabling work in a private house is also covered by the household allowance, as is, for example, painting an outbuilding or installing a security lock. For more information, see the tax office's website, which lists the different types of work depending on whether they are covered by the deduction or not: household allowance
What is the maximum amount of the household allowance?
The maximum household allowance in 2023 will be €2,250 per person. The household allowance only applies to the work component. 40% of the work component is deductible. When the company invoice has a labour component of €5875, you will get the maximum deduction.
Does insurance cover the costs of the job?
Typical damages covered by home insurance include water damage caused by the breakage of pipes or connected appliances, fire, smoke and soot damage. The amount of compensation for water damage is affected by the age of the broken appliance or pipework.
What if I'm not sure if 24 Center has the service I need?
Call me anyway. 24 Center's customer service agents have a desire to help customers in times of need. A call costs €0.99/min + pvm or mpm, but many issues can be resolved at home with tips based on the experience of our customer service agents.
What if my job is not urgent?
24 Center also serves non-urgent orders. Work ordered at least three working days in advance also has a lower hourly rate. You can place an order yourself via online ordering on our website at 24center.fi/verkkotilaus
