24 Center sends a professional when the house or property owner needs it most
Broken pipe, electricity not working, sewer blocked. As a home or property owner, there are many situations that require professional help. Some situations are urgent, such as a leaking pipe, while others are non-urgent, such as outdoor lights that need to be installed. Often the challenge is finding the right professional.
- First you have to do a survey of the professionals in the area, then typically many installers have to be contacted before you can get hold of one, and in unhurried cases it can take weeks before the installer is free to do the job. It's time-consuming and inconvenient. And that's a problem we're solving, 24 Center Joose Pinomaa, CEO of 24 Center, says.
24 Center turns the balance of power in the building services industry in the customer's favour, sending a building services professional when the home or property owner needs one.
- 24 Center customers have the power and are asked when they want the installer to come. With our innovative platform and extensive partner network, we are able to match the need with the doer quickly and effortlessly.
The Finnish service innovation 24 Center handles both urgent and non-urgent small-scale building services. Through the service, the customer is provided with a free and reliable professional who is closest to him or her.
Just one call is enough
Traditionally, it can easily take a property owner half a day just to find a professional, which takes time away from work or leisure.
- The most positive feedback from customers is about the ease and convenience. That it took five minutes instead of half a day to sort it out, and that we take care of everything else. One call is enough," says Pinomaa.
24 Center specialises specifically in customer service and customer experience. The service covers not just sending an installer to the site, but everything from the first contact to the final report.
When you order a fitter or service through 24 Center, you're also more likely to get a professional who does a good job.
- Customer service when calling the installer directly may not be very good, as they may receive the call in the middle of a job, or not have time to answer at all. Our focus is on the customer. The installers can focus on what they can do and we focus on service.
When you order a fitter or service through 24 Center, you're also more likely to get a professional who does a good job. After each job, the customer receives a questionnaire to ensure that only good, quality contractors are in the network. Algorithms constantly assess the partner's quality score, quickly eliminating those whose work does not meet the customer's expectations.
- There are a lot of installations, more than a thousand per month, and therefore a lot of reliable data on the partner network .
- This approach is new in this technology sector, but already familiar and even expected in other sectors. Especially since the corona era, digital services are already in demand. People value their time more and like things to be done digitally, easily and reliably," says Pinomaa.
TEXT | MOONA LAAKSO
The article has been published in the weekend edition of Ilta-Sanomie on 15.10.2022. The digital version can be found here: https://newspool.fi/artikkelit/huoltoa-asiakkaan-ehdoilla/
